Returns & Refunds

Returns & Refunds

Kynotra is preparing its first dog car travel product for launch. The store is not yet accepting live product orders. Our current store policy provides a 30-day return request window once purchases begin.

Starting a return

Contact support@kynotra.com before sending anything back. Include your order number and the reason for the request. Do not return a product to the sender address shown on the parcel; approved returns will receive the correct instructions.

Damaged, defective or incorrect items

If an item arrives damaged, defective or incorrect, contact us as soon as possible with the order number and clear photos or video of the issue. Once verified, the appropriate resolution may include replacement or refund at no additional product cost to you.

Change-of-mind returns

Eligible change-of-mind returns must meet the conditions in our Refund Policy. Where applicable, the customer is responsible for return shipping costs.

Refunds

Approved refunds are issued to the original payment method. Banks and card providers may require additional processing time after the refund is issued.

For the complete terms and eligibility conditions, see our Refund Policy.