Refund policy

30-DAY RETURN & REFUND POLICY

We want you to be satisfied with your Kynotra purchase. You may request a return within 30 days of receiving your order.

RETURN ELIGIBILITY

To be eligible for a return, the item must be in the same condition in which you received it, unused, with all original components and packaging where reasonably possible. You will also need your order number or proof of purchase.

To start a return, contact us at support@kynotra.com before sending any item back. Returns sent without prior authorization may not be accepted.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when it arrives. If your item is damaged, defective, or you receive the wrong item, contact us at support@kynotra.com as soon as possible.

Please include your order number and clear photos or video showing the issue. Once verified, we will provide an appropriate resolution, which may include a replacement or refund at no additional cost to you.

RETURN SHIPPING

If a return is required because the item is damaged, defective, or incorrect, Kynotra will cover the reasonable return shipping costs where applicable.

For returns based on personal preference or change of mind, the customer is responsible for return shipping costs. Original shipping charges, if any, are non-refundable unless the return results from our error or a defective product.

Do not return products to the sender address shown on the original package. We will provide the correct return instructions after your request has been approved.

EXCEPTIONS

Items that have been materially used, damaged after delivery, altered, or returned with missing components may not be eligible for a refund.

We do not accept returns of gift cards or items specifically identified as final sale before purchase.

CANCELLATIONS

If you need to cancel or change an order, contact us at support@kynotra.com as soon as possible. We will try to accommodate your request, but once an order has entered processing or has been shipped, cancellation may no longer be possible.

REFUNDS

We will notify you after reviewing your return or approved refund request. If approved, the refund will be issued to your original payment method.

Please allow your bank or card provider additional time to process and post the refund after it has been issued.

CONTACT

For any return or refund questions, contact us at:

support@kynotra.com