Shipping policy

SHIPPING POLICY

ORDER PROCESSING

Orders are processed after payment has been successfully confirmed.

Processing times may vary depending on the product, order volume, destination, and fulfillment partner. Estimated delivery information applicable to your order will be displayed during checkout where available.

SHIPPING DESTINATIONS

Kynotra currently focuses on serving customers in the United States.

Available shipping destinations and shipping options are determined at checkout based on the delivery address and product availability.

SHIPPING COSTS

Applicable shipping charges, if any, will be clearly displayed at checkout before you complete your purchase.

We will not charge additional shipping fees after an order has been placed unless you specifically request and approve a change to your order.

DELIVERY ESTIMATES

Any delivery dates or timeframes displayed on our website or during checkout are estimates and are not guaranteed delivery dates.

Delivery times may be affected by factors outside our reasonable control, including carrier delays, severe weather, customs procedures, peak periods, or other transportation disruptions.

TRACKING

When tracking information is available, it will be sent to the email address provided with your order after the shipment has been dispatched.

Tracking information may take some time to become active after the carrier receives the shipment.

MULTIPLE SHIPMENTS

In some cases, items from the same order may be shipped separately. If this occurs, you may receive more than one tracking number.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error in your shipping information, contact us at support@kynotra.com as soon as possible. We will make reasonable efforts to update the information before shipment, but changes cannot be guaranteed once an order has entered processing.

LOST, DAMAGED OR DELIVERY ISSUES

If your tracking information indicates a delivery problem, or your order arrives damaged, please contact us at support@kynotra.com with your order number and relevant details.

We will review the issue and work with the fulfillment partner or carrier to determine the appropriate resolution.

CONTACT

For questions regarding shipping or delivery, contact us at:

support@kynotra.com